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What happened?
Unauthorized access to Keystone’s official website resulted in the exposure of some customer order information. Orders placed through Amazon or authorized resellers were not affected.
Check whether your order information was affected
Enter the complete email address used to place your order.
Official Website Purchases
This tool is intended exclusively for orders placed through the official Keystone website.
Amazon & Authorized Reseller Purchases
Orders placed through Amazon or authorized resellers are not affected by this incident.
Your email is used only for this check and is not retained.
OFFICIAL INCIDENT UPDATE · OCTOBER 26, 2026
Keystone official website security incident
- Official website orders
- Records from 2024–2026
- Updated Oct 26, 2026
Review what happened, what information was involved, and the actions Keystone recommends. Use the verification result above to understand whether your order information appears in the currently confirmed affected data.
What information was involved?
25,964 orders and 12,873 incomplete checkouts from 2024 to 2026 were affected. The exposed data included names, contact details, shipping addresses, and order details. Payment information, recovery phrases, and private keys were not exposed.
What you should do now?
Be cautious of unexpected messages or links about your Keystone purchase, delivery, refund, replacement, or recall.
Keystone will never ask for your recovery phrase or private keys. If unsure, contact support@keyst.one